Refund policy

30-Day Money-Back Guarantee

If Patche isn't working for you, email info@patche.store within 30 days of your order arriving and we'll refund you in full.

We don't accept returns or exchanges

You don't need to post anything back to us, and we don't offer swaps between products. These are personal care items, so once a pack has left us we can't resell it — asking you to pay for return postage would only cost you money and delay your refund.

Instead, just email us your order number and a line about what didn't work for you. That's the whole process. Keep the product or dispose of it, whichever you prefer.

How refunds are paid

Approved refunds go back to your original payment method within 5 business days of us confirming them. Depending on your bank it can take a few extra days to appear on your statement. Any shipping you paid on the original order is included in the refund.

Damaged, defective or incorrect items

Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email info@patche.store with a photo and we'll replace it or refund it straight away. There is no time limit on this.

Cancelling an order

If your order hasn't been dispatched yet, email us and we'll cancel it and refund you in full. Once it's with the courier we can't recall it, but the 30-day guarantee above still applies.

Your consumer rights

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, the Australian Consumer Law, or the equivalent consumer protection law where you live. Those rights apply in addition to the guarantee above.

European Union — 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel within 14 days of receiving it, for any reason and without justification. Email info@patche.store and we'll process it.

Questions

Email info@patche.store and we'll come back to you.